Shipping and Returns
All orders are processed within 48 hours Monday - Friday 8am - 5pm.
Orders are shipped with the following carriers to deliver our orders within 3-7 business days:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds, and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Elite Veterinary Products
7828 Percussion Drive
Apex, NC 27539
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
We do not charge a restocking fee, however, we do not refund the original shipping and handling that you paid on the order.
If your surgical gown is in like new condition, you may exchange your surgical gown for a different size. You will still will have to pay return shipping.